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Frequently Asked Questions

Topics:

Certificates & Certification
Contact Us
Dispenser Keys & Parts
Distributor Partners & Resellers
Find a Distributor
Hand & Surface Cleaning
Product Information
Purchasing Products 
Sales Support
Samples & Demos 
Sustainability
Warranty
Workplace Insights

 

Certificates & Certification

How do I identify products from Kimberly-Clark Professional that are Forest Stewardship Council® (FSC) certified? 
All certifications will be clearly displayed on the Product Detail Page, which can be found under Products. 

How can I access Aviation Product Certificates?  
Kimberly-Clark Professional has an online certificate retrieval tool that allows you to quickly and easily access certificates for our Kimtech® Aviation/Aerospace products. 

How can I access Scientific Product Certificates?
Our product certificate tool offers easy access to certificates for our Kimtech® gloves, apparel and wipes.

Dispenser Keys & Parts 

How do I order replacement keys and parts for my Kimberly-Clark Professional dispensers? 
We know that a lost dispenser keydisrupts efficiency and guest satisfaction.  

For your convenience, we offer a couple of options to help get your dispensers back on track. You can Contact Us by selecting “Product Info” on the short form. You can also view and select available spare parts on the Product Detail Page for each dispenser.

Distributor Partners & Resellers

I’m interested in reselling Kimberly-Clark Professional™ products. How do I get started?
Thank you for helping customers get our trusted brands. To become a vendor, contact one of the following wholesalers to set up an account. Be sure to get the name of your representative and keep it handy for future reference.

AgoNow (844-462-4666)
Bunzl / R3 (866-987-7373)
Essendant (800-733-4000)
ORS Nasco (800-678-6577)
RJ Schinner (800-234-1460)
SP Richard (888-436-6881)

Hand & Surface Cleaning 

What is the difference between cleaning, sanitizing and disinfecting surfaces?
Cleaning removes germs, dirt, and impurities from surfaces or objects. Cleaning works by using soap (or detergent) and water to remove germs from surfaces. This process does not necessarily kill germs but lowers the risk of spreading infection.

Sanitizing lowers the spread of germs on surfaces or objects by using a sanitizing and disinfecting solution compatible with your disposable wipes.

Disinfecting works by using chemicals to kill germs on surfaces or objects, which further lowers the risk of spreading bacteria.

What are the recommendations for a good surface cleaning protocol?
The CDC recommends the following two-step process for routinely cleaning and disinfecting frequently touched workplace surfaces, such as workstations, keyboards, telephones, handrails, and doorknobs.

  • Step 1: Clean the surface with a detergent or soap and water.
  • Step 2: Disinfect the surface using EPA-registered disinfectants.
The CDC also recommends giving employees access to disposable wipes so that common touchpoints can be wiped down before each use.

What are the steps for proper hand washing?
Please view the CDC guidelines on how to wash your hands to prevent the spread of germs.

What if I do not have soap or water to wash my hands?
Washing hands with soap and water is the best way to get rid of germs in most situations. If soap and water aren’t available, use a hand sanitizer that contains at least 60 percent alcohol. View key times the CDC recommends washing your hands.

 

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Product Information

Can your N95 masks be re-used?
Unfortunately, because the challenges presented by COVID-19 are so unprecedented, we have not tested our PPE for efficacy against the coronavirus causing COVID-19, or when re-used or used for longer than the standard recommended time.

Per the FDA, “it is reasonable to believe that the authorized respirators may be effective in preventing HCP exposure to pathogenic biological airborne particulates” during shortages of existing, FDA-cleared PPE.

Per the CDC, “the decision to implement policies that permit extended use or limited reuse of N95 respirators should be made by the professionals who manage the institution’s respiratory protection program. And, in consultation with their occupational health and infection control departments with input from the state/local public health departments.”

How can I find information about a specific product? 
Our goal is to make it as easy as possible for you to find the information you need on Kimberly-Clark Professional products and brands. You can search our website by Brand, Product Category or SKU number. And, if you need additional help solving a problem, you can Request a Product Consultation for a customized solution.  

What is the shelf life of your hand towels and toilet tissue?  
Providing they are stored in a clean, dry area Kimberly-Clark Professional hand towels and toilet paper have an unlimited shelf life.   

Are Kimberly-Clark Professional toilet paper and facial tissue the same as the consumer brands?  
Our toilet paper and facial tissue is very similar to the products we offer to the consumer market. The packaging and variations are different to better suit commercial requirements.  

What is the recommended shelf life for your soap products? 
If unopened, the recommended shelf life for our various hand soaps is three years.  Once opened the recommended shelf life is 12 months from the date opened. 

What is the recommended shelf life of Scott® air freshener products?  
Our air fresheners should be used within two years from the manufacturing date, which is printed on the top right of the product bag.    

Will my hands feel dry after using your hand sanitizer? 
Our gel hand sanitizers are specially formulated to be tough on germs, but gentle to the skin.  Our moisturizing foam sanitizers leave hands smooth and soft, and help hydrate the skin. 

What is the recommended shelf life for Kleenex® hand sanitizers? 
To ensure the product is effective, we recommend Kleenex® hand sanitizers be used within two years from the manufacturing date which can be found as follows: 

  • For codes 6380 & 6381: Printed on the label at the top left of the product packaging 
  • For codes 6382 & 6383: Printed at the bottom of the back of the plastic cassette 
What is the difference between gel and liquid sanitizers?  
Both help to prevent the spread of germs. The main difference between gel and liquid sanitizers is consistency. Gel delivers a precise, measured dose. The consistency of liquid sanitizers is similar to water, which makes the dose harder to measure. 

What is the shelf life of WypAll® wipes? 
If stored in a clean and dry environment, our wide selection of wiping and cleaning products have an unlimited shelf life.    

What environments/industries are your WypAll® cloths designed to be used in? 
Our WypAll® cloths are designed to be used in a variety of environments. Many of our products have been certified safe for food contact surfaces and are color-coded, which helps prevent cross-contamination in foodservice and other bacteria sensitive environments such as healthcare. 

 

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Purchasing Products 

How can I purchase Kimberly-Clark Professional products?
Our trusted brands can be purchased through Kimberly-Clark Professional authorized distributors and various online partners. Visit Find a Distributor to get started.

Can I purchase Kimberly-Clark Professional products online? 
Absolutely. To guarantee you receive genuine Kimberly-Clark Professional products and brands, visit Find a Distributor, and select “Buy Online” to view our authorized online partners.

Sales Support

How can I contact a Kimberly-Clark Professional Sales Representative? 
Complete our very brief Contact Us form, and one of our sales reps will get in touch with you. If you need assistance deciding which of our trusted brands can help you solve a problem, Request a Product Consultation for a customized solution. 

Samples & Demos

Can I sample a product before buying?
Of course, you can. We believe once you see our products in action, you’ll want to add them to your workplace. To request a product sample, please Contact Us.

Sustainability

Can I recycle lab and cleanroom PPE?  
Yes, thanks to The RightCycle Program, you can now recycle previously hard to recycle products like protective clothing, safety glasses, gloves, boot covers, and more.   

Are Kimberly-Clark Professional paper products recyclable?  
All Kimberly-Clark Professional hand towels and toilet paper are recyclable if you have access to a recycler that accepts paper products. Please note that this only applies to unsoiled product. Contaminated products must be disposed of per local regulations. 

Can you confirm that your products are biodegradable?  
As part of our commitment to support environmental issues, Kimberly-Clark Professional ensures all paper products (paper and hand towels, facial tissue and toilet paper) are biodegradable. 

Is Kimberly-Clark Professional toilet paper water soluble?  
Yes. All our toilet paper brands are designed to break down quickly in water. 

Products made from 100% recycled fiber will break down (dissolve) in water within seconds. They don’t contain any additives to give them strength. 

Which Kimberly-Clark Professional wipes are biodegradable? 
WypAll® L10, L20, L30 and L40 wipes are all biodegradable. Please note that the amount of time it takes for a product to break down is highly dependent on the conditions. Typical timeframe in wet, exposed conditions is one to two months. It will take quite a bit longer in dry or airless environments. 

 

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Warranty

What dispensers are covered by the Kimberly-Clark Professional Lifetime Warranty
The Lifetime Warranty program includes proprietary Kimberly-Clark Professional Mod® towel, tissue and skin care dispensers, and our Scott® Essential towel dispenser and retrofit kit.  

Do I have to order new dispensers to qualify for Lifetime Warranty?
No. Your existing eligible dispensers qualify.  

Lifetime Warranty applies to proprietary dispensers while they are installed, and the end user account is exclusively using Kimberly-Clark Professional products for those dispensers.  

How do I register my dispensers?  
To make the program as convenient as possible, no sign up is required. Eligible dispensers are automatically registered. Just exclusively use our top-rated Kleenex®, Scott® and Cottonelle® brand towel, toilet paper and hand hygiene products in the dispensers.  

What does the warranty cover?  
The warranty covers defects in workmanship and materials under normal use if you’re exclusively using Kimberly-Clark Professional products for the dispensers.  

What does the warranty not cover? 
The warranty does not cover batteries or misuse, vandalism and other user-caused damage.  

How do I file a warranty claim?  
Simply contact your Kimberly-Clark Professional representative or Customer Service at 1-800-241-3146.   

What details do you need to process my warranty claim?  
We will need your contact information, the Kimberly-Clark Professional product number(s), the dispenser’s model number, lot code number and date code—all can be found on a sticker inside the dispenser. Upon receipt of all required information, we will determine the best way to resolve your claim, either through replacement parts or a full unit replacement.  

To get started, visit Contact Us and select “Product Quality Complaint” on the short form.   

If my dispensers were ordered through my distributor, do I need to contact them? 
No. You only need to Contact Us online or call Customer Service at 1-800-241-3146.   

Do I need to send back the old dispenser?  
Once your issue is resolved, we may ask you to send us the old dispenser, in which case we’ll provide a prepaid label for your convenience. Don’t worry, we’ll make sure you have a working dispenser before asking you to remove the old one.  

 

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Workplace Insights

Which toilet paper system is best for hygiene?
The folded toilet paper system is our most hygienic. One-at-a-time dispensing ensures you only touch the sheets you use.  Our compatible dispensers are fully enclosed and protects clean sheets of tissue. 

Can Scott® hand sanitizers be used in hospitals?
Our Scott® Control hand sanitizer is an excellent choice for environments where frequent hand washing is necessary, such as general healthcare and hospitals.

What are the benefits of using a hand sanitizer? 
Hand sanitizers are considered ‘leave on’ products that can be used in the absence of water.  The sanitizer rapidly kills any bacteria and micro-organisms on hands to help prevent the spread of germs and cross-contamination. Hand sanitizers are not intended to remove surface dirt, which must be done with soap and water. 

In strict hygiene areas, they are complementary to hand cleansing and drying.

What are the benefits of using wipes instead of rags? 
Wipes guarantee consistent results with no danger of leaving behind bacteria and germs. Our disposable wipes are also more cost-effective than laundered rags and reduce storage space and waste. 

 

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