THE FOUR AREAS OF CARE
Spending a night (or two) at a hospital can cause more than just homesickness. The occasional visit by a nurse or doctor, the beeps of the medical equipment, the absence of any view from the hospital room, not to mention sleeping in an unfamiliar bed—these are just a few things that can make many patients anxious.
Keeping this in mind, environmental services (EVS) departments are improving patient satisfaction at a fraction of the cost using brands like Scott®, Kleenex® and Cottonelle®. One such program, Make a Healing Home, aims to help hospitals enhance the patient experience by providing a sense of safety, security and comfort.
The premise of Make a Healing Home is simple: When patients feel cared for, they’re happier and heal faster. Studies show that by furnishing their rooms with branded solutions they know and trust, patients are more likely to feel cared for, which in turn improves their recovery time and emotional well-being.
For hospital administrators, the benefits of patient-centric care extend to all aspects of a hospital. Efficient products enable hospital staff to focus more on a patient’s needs, which then improves the healing process. Through the Make a Healing Home program, hospitals can look forward to boosting their HCAHPS scores while making patients feel right at home.
The Four Areas of Care
A patient’s hospital experience is a prime opportunity for hospitals to create several moments of impact that can give a patient the impression that his health and recovery are key priorities. For patients, 70 percent say that it is the little things, such as having familiar brands from home in their room like Kleenex® or Cottonelle®, that make a hospital stay meaningful. For EVS directors, this means knowing where to focus their attention to create those little moments that matter. Here are four areas of care that EVS directors can champion to improve their chances of raising HCAHPS scores.
Patient Care – EVS directors must make a conscious effort to create a comfortable environment in which to provide patients with adequate care, and for good reason. Six out of 10 patients stated having familiar brands like Kleenex® and Scott® in their room provides more comfort and care for both them and their family. But patients aren’t the only ones who could benefit. Products like Scott® 2-Ply Standard Roll Bath Tissue offer exceptional comfort while also helping EVS directors meet their sustainability goals. And now, products are being designed to bring aesthetic flair to any room. Though it may seem modest, 64 percent of patients said the new Kleenex® tissue box design would improve the impression of their room, leading to a higher score on a patient survey.
Staff Empowerment – EVS directors need to come together to improve their role and create a network of home-healing heroes. The Kimberly-Clark Make a Healing Home Program joins the Association for the Healthcare Environment Heart of Healthcare program to provide training, recognition and guidance for EVS teams. Here’s how it works:
Kimberly-Clark Professional sends a team of specialists trained in the science of hygiene to work directly with the hospitals for a hyper-personalized experience. Specialists conduct interviews to measure engagement levels, create customized reports to establish best practices and provide the tools necessary to measure patient and employee satisfaction. By providing evidence-based recommendations, hospitals work alongside the Make a Healing Home Program to get the most out of their EVS directors.
Operational Efficiency – Many patients worry about healthcare-associated infections (HAIs) –and rightly so. HAIs are one of the top-10 leading causes of death in the U.S. The Center for Disease Control and Prevention cites clean hands as one of the most important factors in preventing the spread of dangerous germs and antibiotic resistance.
Reliable, high-quality products such as Kleenex® Ultra* Moisturizing Foam Hand Sanitizer promote good hand hygiene, killing 99.9 percent of germs while improving skin hydration by 30 percent. Proactively mitigating the risk of contamination through exceptional products is just one way EVS directors can focus more of their time providing exceptional care and emotional support to patients.
Contamination Control – As mentioned, the benefits of good hand hygiene are far reaching. One in 20 hospital patients contract HAI each year. Luckily, research shows that using paper hand towels after hand washing can reduce bacteria on hands by up to 77 percent. With the new Kleenex® Antimicrobial Skin Cleaner, EVS directors can kill up to 99.9 percent of germs in as little as 15 seconds. When used alongside the Kimtech* Dual Performance Wiping System, which can cut solvent usage by 20 percent, EVS directors can help break the chain of HAIs while creating a more cost-effective workplace.
Be the Difference
The best EVS teams go above and beyond to meet patient expectations. You can too. Find out how the Make a Healing Home Program can transform your patients’ hospital stay.