What Makes a
healing home?
Healing home
The first thing patients ask when they're
admitted into a hospital is, "When can I go home?"

When patients perceive a hospital visit to be patient-centered, they experience better recovery and emotional health.
We understand the importance of creating a home-like environment, so we developed our “Make a Healing Home” Program to help you create a place where patients can heal faster and where small touches lead to better patient satisfaction and higher HCAHPS scores.

Our program focuses on five pillars that can help increase HCAHPS scores and lower readmission rates, using our trusted, familiar brands to provide exceptional patient care, maximize efficiency, improve contamination control and meet sustainability initiatives while creating a caring, healing environment.


Help patients get back to what they love.

Keeping patients comfortable is key to their relaxation and recovery. When you provide patients with products they know and trust, they feel more confident in their care, which may result in higher HCAHPS scores. Studies show that hospitals with patient-centered care have shorter average length of stays and a decreased need for follow-up care.


Staff enablement
Help your healing home heroes succeed.

Environmental services professionals play a big role in patient healing, by providing empathy for patients and minimizing healthcare-associated infections. Our Clean Hands Care Program helps your staff understand the role hands play in the transmission of microorganisms, providing vital hand hygiene solutions and interactive educational resources that engage patients, staff and visitors. To achieve exceptional patient outcomes, the entire team needs to work together to reduce the incidence of infections. See how our Clean Hands Care Program can help.


Operational efficiency
Working more efficiently creates more time for up to 10,000 extra healing moments.

Everyone in a hospital is a caregiver, and Scott® and Kleenex® Brand systems help your hospital staff save time while providing patient care. By using efficient systems, you reduce run-out moments and minimize the risk of missed hand washing occasions, too. Quality products also reduce waste, so you have less trash and lower disposal costs. 44% of Environmental Service managers who implemented our Heart of Healthcare program in their hospitals improved process performance and 52% improved staff productivity.


Contamination Control
Break the chain of infection transmission.

According to the Centers of Disease Control and Prevention (CDC), clean hands are one of the most important factors in preventing the spread of dangerous germs and antibiotic resistance in healthcare settings. You can help break the chain of infection transmission when your staff practices good hand hygiene and surface disinfection. Using Scott® paper towels and Kimtech* WetTask* products can help reduce the risk of cross-contamination throughout your hospital.


Be a hero to your patients and the environment.

Making responsible product choices shows your patients you care for them and the environment. 86% of Scott® and Kleenex® hand towels are FSC® and ECOLOGO certified, so you can be sure that you’re making an informed decision. Additionally, all Scott® and Kleenex® hand towels are compostable, so when combined with an organic waste stream they can reduce your hospital’s greenhouse gas footprint. Many of our products are designed with Absorbency Pockets* to help reduce the number of towels needed, so you can reduce consumption and waste. When you choose Kleenex® hand towels, your staff and patients get the best and you can be sure you’re making an environmentally conscious decision.

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