Effective Date: August 1, 2016
It is Kimberly-Clark Professional’s policy to comply with all applicable privacy and data protection laws. As a global company, KCP has separate privacy policies for its international offices. Kimberly-Clark Professional requires our family of companies to protect your personal information in accordance with local laws and our policies. Each Kimberly-Clark Professional internet site has a different purpose and features depending on the products and offerings within any given country. If additional or different disclosures are required with respect to a given site and or country we provide those disclosures on the site itself or in a separate web site privacy statement. Each individual disclosure or additional statements supplements and amends the policy set forth on this site, but only with respect to the Kimberly-Clark Professional internet site on which it is posted.
Note: The following statement is only applicable to the United States
By Asking. We may collect some information from you by asking that you provide it to us. For example, we may ask you for your email address on our website, or require you to provide us with information such as your birthday, telephone number, and address, so that you can sign up for our rewards programs or request a free sample. Personally identifiable information is collected from you directly and with your knowledge.
Cookies. Kimberly-Clark is committed to providing a website tailored to suit our professional customers' needs. Accordingly, we collect information from your use of the website through you actively submitting any personal details to this website, and also passively by means of "cookies".
A "cookie" is a small piece of data sent from a website and stored in a user's web browser while a user is browsing a website. When you access our site we use a cookie or cookies that identify your IP address and type of browser, and other anonymous information to help us administer this website, analyze use of the website, and provide users with a better website experience.
A "cookie" may also be used to track your personal use of this website. This will only occur when you have (a) submitted any personal details to this website, or (b) when you open a link in any email correspondence sent to you by or on behalf of Kimberly-Clark which directs you to this website. By submitting such information or opening these links, you are taken to consent to this tracking. The information will be used to provide you with better service in your use of the website, customize the website based on your preference and compile and analyze which areas of the website are of interest to you. We may also, from time to time, use the personal information we collect to inform you about our products, services, or promotions which we think may be of interest to you. We will provide the opportunity for you to express a wish not to receive such communications.
We may also use pixels, or transparent GIF files, to help manage online advertising. These files enable us to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. The cookie was placed by us, or by another advertiser who works with us. If you do not enable cookies to be received by your web browser, you may not be able to access certain features and functionality on this site.
Web Beacons. A web beacon is an electronic file on a Web page that allows us to count and recognize users who have visited that page. Among other things, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness—for instance, if you get an email from us and click on a link in that email to go to our website. You can generally avoid web beacons in email by turning off HTML display and displaying only the text portion of your email.
Internet Protocol (IP) Address. As you enter our websites, we capture and retain the IP address of the device you are using, such as a personal computer or a mobile device.
Mobile Applications. You may also choose to download mobile applications offered by Kimberly-Clark. If you use our mobile applications, the mobile application may collect certain information automatically, such as the type of mobile device you use, the temporary or persistent unique device identifiers (sometimes called UDID) and information about the way you use the applications. The mobile application may also collect certain information you voluntarily provide, such as product information when you scan a bar code, and transactional information, such as when you make a purchase or respond to an offer. Our mobile applications may collect precise information about the location of your device, such as when you search for a store. However, you must first provide permission through your device before the application obtains such location information from technologies like GPS, Wi-Fi, or cell tower proximity. Mobile service providers may collect device-specific information, such as a unique device identifier, when you use our Site or one of our mobile applications.
When you voluntarily sign up on this Site, we add your name, email address and street address to our mailing list. If you do not wish to receive these mailings, you may request to be removed from our mailing list by Contacting Us or by calling 1-800-241-3146. With your permission, we may share information such as your name, email address and street address with carefully selected companies (“partners”) whose offers may be of interest to you. Your permission is given by “opting in” to programs with partners. Even if you “opt in”, your date of birth, the dates of birth of your family members and credit card information are never shared. You may “opt out” of partner offers and programs at any time Contacting Us or calling 1-800-241-3146. Our partners are prohibited from using your contact information for purposes other than presenting relevant offers and programs, and they are required to maintain your contact information in confidence. Our Site sometimes includes notices of sweepstakes or other promotions we are conducting, and we may permit you to send your entry electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion (i.e., to contact you if you're a winner).
We may share information about you with third parties in certain circumstances including in the following situations:
Sharing Your Information with Partner Companies. We may ask your permission to share your information with carefully selected outside companies when we believe their products or services may interest you. You may "opt out" of partner offers and programs at any time by updating your User Profile, Contacting Us or calling 1-800-241-3146 (on weekdays during 8 AM to 4 PM Central Standard Time). Our partners are prohibited from using your contact information for purposes other than presenting relevant offers and programs, and they are required to maintain your contact information in confidence.
Sharing Your Information with Service Providers. We may share information with companies or individuals that provide us with services. These services may include, among other things, helping us to provide services that you request, to create or maintain our databases, to research and analyze the people who request products, services, or information from us, to prepare and distribute communications, or to respond to inquiries.
Law Enforcement and Legal Process. We may report to law enforcement agencies any activities that we reasonably believe to be unlawful, or that we reasonably believe may aid a law enforcement investigation into unlawful activity. In addition, we reserve the right to release your information to law enforcement agencies if we determine, in our sole judgment, that either you have violated our policies, or the release of your information may protect the rights, property, or safety of Kimberly-Clark, or another person.
Sharing Your Information as Permitted by Law. We may share your information with others as required by, or permitted by, law. This may include sharing your information with government entities, or third parties in response to subpoenas, court orders, other legal process, or as we believe is necessary to exercise our legal rights, to defend against legal claims that have been brought against us, or to defend against possible legal claims that we determine in our sole discretion might be brought against us.
Blogs, Online Postings, and Testimonials. We may decide to allow users to share comments, postings, testimonials, or other information. If you choose to submit such information to us, the information that you submit may be available generally to the public. Information that you provide in these areas may be read, collected, and used by others who access them.
Chat. At any time and in connection with any product or service that we select, we may make interactive online chat (“Chat”) service available to you. We make no warranty that Chat service will be available at any particular time or be free of fault or error.
The Chat service is provided as a convenience to facilitate your understanding of KCP’s products. Our Chat service agents will try to provide you with accurate and current information based on your question or need. Nothing we communicate in the Chat service will be considered a legal agreement, representation, or warranty as to our products. We may retain a copy of all Chat communications.
You will not use the Chat service to send any abusive, defamatory, dishonest, or obscene message, and doing so may result in termination of the Chat service session.
Business Transaction. In the event that we, or any portion of our assets, are acquired or we undergo another transaction in our business, your information may be transferred to the acquiring company or other entity surviving such a transaction.
Interest-Based Advertising. Kimberly-Clark participates in interest-based (on-line behavior) advertising. This means that you may see advertising on our website tailored to how you browse or shop, or you may see advertising for Kimberly-Clark products on other websites based on your browsing behavior across websites. You may opt-out of such interest-based advertising through the same “opt out” methods identified in the previous paragraph. Kimberly-Clark voluntarily participates in the Digital Advertising Alliance self-regulation program. As part of this self-regulation program, Kimberly-Clark supports deployment of the Advertising Option icon (“Ad Choices”) in partnership with Evidon. Visit the Ad Choices Website to learn more >>
Other Third Parties. We may share non-personal information with other third parties that are not described above. When we do so we may aggregate or de-identify the information so that a third party would not be likely to link data to you, your computer, or your device. Aggregation means that we combine the non-personal information of numerous people together so that the data does not relate to any one person. De-identify means that we attempt to remove or change certain pieces of information that might be used to link data to a particular person.
Kimberly-Clark takes precautions to protect your personal information. Sensitive information, such as credit card numbers, is collected on a web page enhanced with secure sockets layer protocol to protect the confidentiality of the data. No transmission of data over the internet or other public network can be guaranteed to be 100 percent secure. We make reasonable efforts to secure your personal information once we receive it, but we cannot guarantee the security of information you send to us.
P.O. Box 2020
Neenah, WI 54957-2020