Privacy Policy

Important! This Privacy Policy applies to your use of the KCP Business to Business Website (for KC Professional)

1. Introduction

Kimberly-Clark Philippines Inc. ("KCPI") respects and upholds your rights to privacy protection under Republic Act No. 10173 or the Data Privacy Act of 2012 ("DPA") in respect of the collection, processing, and disclosure of personal information.

Our Privacy Policy details the practices we have adopted to protect your privacy so that you can feel confident about how we manage the personal information you provide to us.

By using our website or otherwise providing us with personal information, you are consenting to KCPI collecting, using and disclosing your personal information in accordance with this Privacy Policy.

2. When and How We Collect Personal Information

Personal information is any information from which your identity is apparent or can be reasonably and directly ascertained. By using this website, you thereby freely, specifically, and intelligently give consent for KCPI to collect personal information from you from time to time, such as your name, date of birth, contact number, postal address, social media account ID and email address, through this website.

If you wish to use KCPI's services through this website, KCPI will require certain personal information from you in order to provide the services. In addition, we may collect your personal information in the following ways:

  • when you contact us in order to make an inquiry or complaint about a KCPI product;
  • when you participate in KCPI promotions, events, contests or market research.

There will also be circumstances where we obtain your personal information from other sources, such as your authorised representatives, joint marketing partners, social media platforms or persons with whom you are connected on social media platforms.

Before providing personal information relating to other persons to us, you must obtain their consent and notify them of the location of this Policy.

3. How KCPI Uses this Personal Information

We will seek your consent to use your personal information. The personal information you provide to KCPI through this website will only be used by KCPI, its related companies (noting that this website is hosted in the United States) and KCPI's authorized third party service providers for the purpose for which you have provided it as well as for one or more of the following purposes:

  • to respond to your inquiries and fulfil your requests, such as to respond to your feedback;
  • to process rewards, donations, prizes, or sample requests;
  • to provide you with information, updates and announcements concerning our products or promotions;
  • to enable you to participate in social sharing, including live social media feeds and blogs;
  • for our business purposes, including quality assurance, market research, developing and improving our products, enhancing our sites, analyzing effectiveness of our promotions, advertisements and marketing, evaluation of use of Kimberly-Clark sites, products and services, identifying usage trends and measuring customer satisfaction;
  • in dealing with our third party service providers that provide services such as web hosting and moderating, e-mail and direct mail delivery and IT services and fulfilment houses;
  • to invite you to subscribe to our newsletters or to invite you to join surveys, promotions and contests;
  • when dealing with government agencies where the law requires us to do so; and
  • for other purposes disclosed to you when we collect your information.

In addition:

  • we may allow users of our websites, applications and social media pages to share comments, postings, testimonials (including ratings or reviews), or other information. If you choose to submit such information, the information that you submit may be available generally to the public through our websites, applications and social media pages or those of our partners, with whom we may share that information; and
  • circumstances may also arise where KCPI decides to sell, buy, merge or otherwise reorganise its business. Such a transaction may involve the disclosure of personal information to prospective or actual buyers or sellers. It is our practice to seek appropriate protection for the disclosure of such information in these types of transactions.

You may restrict the use of your personal information at any time by using the opt-out mechanism that we include in our communications with you.

We will take all reasonable steps to maintain the security and integrity of your personal information including through the use of access passwords, firewalls and requiring that our partners protect your personal information.

We may share your personal information with certain third parties (as described below).

4. How we share your personal information

  • We may share your personal information between different departments of KCPI, across different brands of KCPI, with Kimberly-Clark group companies (including our parent company, subsidiaries and global affiliates) and with third parties such as (but not limited to) marketing agencies who assist us with our promotional, marketing and research activities. We may also give your information including your name, e-mail, telephone number or postal addresses to a fulfilment house, retailer or distributor of our products in order to carry out your requests.
  • We may share your personal information with our carefully selected partners when we believe their products or services may interest you. You may restrict such use of your personal information at any time by using the opt-out mechanism that we include in our communications with you.
  • We may share your personal information with companies or individuals that provide us with services. These services may include, among other things, helping us to provide services that you request, to create or maintain our databases, to research and analyse the people who request products, services, or information from us, to prepare and distribute communications, or to respond to inquiries. You may restrict such use of your personal information at any time by using the opt-out mechanism that we include in our communications with you.
  • We participate in interest-based (on-line behaviour) advertising. This means that a third party may use technology, such as a cookie on your browser or a web beacon, to identify you on our website so that they can provide advertising about products and services tailored to your interest. You may see advertising on our website or apps tailored to how you browse or shop, or you may see advertising for our products on other websites or apps based on your browsing behaviour.
  • We may share non-personal information with other third parties that are not described above. When we do so we may aggregate or de-identify the information so that a third party would not be likely to link data to you, your computer, or your device.
  • KCPI will use the details you provide to us, including product whether by e-mail, telephone, letter or otherwise in order to investigate and provide you with the information, services and products necessary to satisfy your customer inquiry or complaint.

5. Children

KCPI is committed to protecting the online privacy of children and making the internet safe. We do not provide products and services to children, or knowingly collect or solicit Personal Data from children without parental consent when consent is required by DPA.

6. Data Retention

We retain your Personal Data for as long as necessary to provide the products and services you have requested, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our agreement.

7. Overseas disclosure of your personal information

Your personal data may be sent to storage locations or servers located outside of The Philippines or may be sent or disclosed to affiliated companies or other designated persons including third parties service providers located outside Philippines to process personal data on behalf of KCPI and for KCPI can process your request and use personal data for the purposes for which it was collected. we will make every reasonable effort to ensure that recipients of your information protect your personal data in compliance with local regulations and Kimberly-Clark policy.

8. Security of Information

KCPI takes reasonable and appropriate organizational, physical and technical measures intended for the protection of all information it collects, including that the information is protected from any accidental or unlawful destruction, alteration and disclosure, as well as against any other unlawful processing.

However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure.

9. Cookies

KCPI is committed to providing a website tailored to suit our professional customers' needs. Accordingly, we collect information from your use of this website through you actively submitting any personal details to this website, and also passively by means of "cookies."

A "cookie" is a small piece of data sent from a website and stored in a user's web browser while a user is browsing a website. When you access our website, we use a cookie or cookies that identify your IP address and type of browser, and other anonymous information to help us administer this website, analyze use of the website, and provide users with a better website experience.

A "cookie" may also be used to track your personal use of this website. This will only occur when you have (a) submitted any personal details to this website, or (b) when you open a link in any email correspondence sent to you by or on behalf of KCPI or Kimberly-Clark which directs you to this website. By submitting such information or opening such links, you thereby freely, specifically, and intelligently give consent to this tracking and to receiving cookies from KCPI or Kimberly-Clark. The information will be used to provide you with better service in your use of this website, customize this website based on your preference and compile and analyze which areas of the website are of interest to you. We may also, from time to time, use the personal information we collect to inform you about our products, services, or promotions which we think may be of interest to you. We will provide the opportunity for you to express a wish not to receive such communications. In the event that you do not express your wish not to receive such communications, you shall thereby be deemed to have freely, specifically, and intelligently given your consent to receive such communications.

Bookmark & Share: Please note that the 'Bookmark & Share' functionality on this website is provided by a third party provider. If you use this 'Bookmark & Share' functionality, service provider may also use a cookie or third party web beacon to collect certain anonymous information about your visit to our website. This does not obtain any personal information about you, but service provide may use the information collected from your use of the 'Bookmark & Share' functionality, and your visit to this or other websites, to provide your computer with advertisements about products and services in which you have the greatest interest. By using the "Bookmark & Share' functionality, you shall be deemed to have freely, specifically, and intelligently given your consent to receive such advertisements.

Any cookies used on this website are readable only by KCPI and cannot access, read or modify any other data on a computer, or your use of other websites. However, if you would prefer that cookies not be used to identify your use or access to this website, you are able to set your browser to refuse cookies (the 'help' portion of your toolbar will generally direct you on how to prevent your browser from accepting new cookies or fully disabling cookies), or to alert you when cookies are being sent to you. Some parts of this website may then no longer be available.

10. Access and Correction of Personal Information

If your personal information changes (such as your address) or you wish to correct or update your personal information on file, we will endeavor to correct or update your information upon your submission of a request for such change, correction. .

If you believe for any reason that we are holding inaccurate or incomplete information about you, you may request us to correct it. .

If you wish to access your personal information, have any questions about our Privacy Policy or have a complaint regarding the treatment of your privacy by us please contact:

The Privacy Officer
Kimberly-Clark Philippines
Mail: AGS Compound #48 Bonifacio Street, Canumay East, Valenzuela City.
Phone 632-8884-6579

11. Links and Third Parties

This Privacy Policy does not apply to:

  • information collected by third party websites, platforms and/or applications (“Third Party Sites”) which we do not control;
  • information collected by Third Party Sites which you access via links on Kimberly-Clark sites; or
  • banners, sweepstakes and other advertisements or promotions on Third Party Sites that we may sponsor or participate in.
These Third Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third Party Sites. KCPI is not responsible for the practices of third parties, including any third parties that operate a website accessed through a link that appears on our website. This includes any social media platforms to which you post content related to our products.

12. Changes to this Privacy Policy

This Privacy Policy may change from time to time particularly as new rules, regulations and industry codes are introduced. Any changes to our Privacy Policy will be posted on our websites.