Last Updated June 2020
Making Patients Feel Safe, Secure and Comfortable
Staying overnight at a hospital can make many patients anxious. Visits by the nurse or doctor, the beeps of the medical equipment, the bland hospital environment, not to mention sleeping in an unfamiliar bed can all be unnerving to patients in need of recovery.
One such program, Make a Healing Home, aims to help hospitals enhance the patient experience by providing a sense of safety, security and comfort. The premise of Make a Healing Home is simple: When patients feel cared for, they’re happier and heal faster. Studies show that by furnishing their rooms with branded solutions they know and trust, patients are more likely to feel cared for, which in turn improves their recovery time and emotional well-being.
For hospital administrators, the benefits of patient-centric care extend to all aspects of a hospital. Efficient products enable hospital staff to focus more on a patient’s needs, which then improves the healing process. Through the Make a Healing Home program, hospitals can look forward to boosting their HCAHPS scores while making patients feel right at home.
Environmental services (EVS) departments are improving patient satisfaction at a fraction of the cost using brands like Scott®, Kleenex® and Cottonelle®. Sixty-four percent of patients said the new Kleenex® tissue box design would improve the impression of their room.
The Four Areas of Care
A patient’s hospital experience is a prime opportunity for hospitals to create several moments of impact that can give a patient the impression that his health and recovery are key priorities. For patients, 70 percent say that it is the little things, such as having familiar brands from home in their room like Kleenex® or Cottonelle®, that make a hospital stay meaningful.
For EVS directors, this means knowing where to focus their attention to create those little moments that matter. Here are four areas of care that EVS directors can champion to improve their chances of raising HCAHPS scores.
Patient Care – EVS directors must make a conscious effort to create a comfortable environment in which to provide patients with adequate care, and for good reason. Six out of 10 patients stated having familiar brands like Kleenex® and Scott® in their room provides more comfort and care for both them and their family.
Staff Empowerment – EVS directors need to come together to improve their role and create a network of home-healing heroes. The Kimberly-Clark Make a Healing Home Program joins the Association for the Healthcare Environment Heart of Healthcare program to provide training, recognition and guidance for EVS teams. Here’s how it works:
Operational Efficiency – Many patients worry about healthcare-associated infections (HAIs) –and rightly so. HAIs are one of the top-10 leading causes of death in the U.S. The Center for Disease Control and Prevention cites clean hands as one of the most important factors in preventing the spread of dangerous germs and antibiotic resistance.
Reliable, high-quality products such as Kleenex® Ultra* Moisturizing Foam Hand Sanitizer promote good hand hygiene, killing 99.9 percent of germs while improving skin hydration by 30 percent. Proactively mitigating the risk of contamination through exceptional products is just one way that EVS directors can focus more of their time providing exceptional care and emotional support to patients.
Contamination Control – As mentioned, the benefits of good hand hygiene are far reaching. One in 20 hospital patients contract HAI each year. Luckily, research shows that using paper hand towels after hand washing can reduce bacteria on hands by up to 77 percent. With the new Kleenex® Ultra* Moisturizing Foam Hand Sanitizer, EVS directors can kill up to 99.9 percent of germs in as little as 15 seconds.
When used alongside the Kimtech® Dual Performance Wiping System, which can cut solvent usage by 20 percent, EVS directors can help break the chain of HAIs while creating a more cost-effective workplace.