Empower your hotel's housekeeping staff.
Your staff is the heartbeat of the hotel, yet their work is hard and (too often) thankless. Our goal is to provide you with tools and resources that will help you educate, recognize and retain your housekeeping staff. After all, everything they do touches the guest and impacts the guest experience.
Here are the resources you’ll find in the toolkit:
"A Guide to Being Exceptional" Flipbook for housekeepers. Covers topics such as understanding and communicating with guests, recognizing the negative impact of germs and staying safe on the job.
Heart of Hospitality Poster for display in your break room or other high-visibility location – a daily reminder of what it takes to be an Exceptional employee.
Exceptional Employee Recognition Cards that make it easy for you to show appreciation for a job well done. Use the power of “thank you” to encourage outstanding work.
Recognition Log helps you track employee recognition to see who stands out the most come evaluation time. At the end of the program you’ll have the opportunity to nominate an Exceptional employee for The Heart of Hospitality* award.
Learn more at http://hoh.ieha.org/.
Submit your information to be contacted about starting
The Heart of Hospitality* Program in your hotel!
Yes, I want to join this program!