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How do I get parts for my dispensers?
Please call our K-C resource center at 62 – 21 - 30400800 and they can send you the parts you need.
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What if my dispenser breaks? What do I do?
Please call our K-C resource center at 62 – 21 - 30400800 and they can send you the parts you need.
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Do you have mounting instructions?
Yes. Please call our customer solution center at 62 – 21 - 30400800 and they will work with you to fulfill your needs.
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"How can I improve the sanitation of key areas of my store: deli and food service, meat and poultry, butcher, bakery, produce, checkout?"
"deli & food service: Be sure that handwashing is easy. A working sink, plenty of nice paper towels and a steady supply of soap are a must. Hand sanitizer can be a good addition - both for customers and employees."
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Food Safety is in the news so often. How can I improve my customers' confidence about food safety in my store?
"There are many things you can do to make it clear to your customers that your store is serious about food safety. For example, you can have instant hand sanitizer available for use by employees and customers in many areas of the store."
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How do I get a K-C dispenser?
Please call our customer solution center at 62 – 21 - 30400800 and they will work with you to fulfill your needs.
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How can you help me keep my public washrooms looking clean and tidy?
"The WINDOWS* line of dispensers, as part of the Best Impressions solution for public washrooms, are not only attractive, they make your job easier. With systems designed to minimize mess and need less maintenance, you get some much-needed help to keep the image of your hotel looking the best."
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Why should I spend more for KLEENEX® Facial Tissue - aren't all tissues basically the same?
"First of all, you may not be spending more. It's important to look at an ""apples to apples"" comparison of products - by that we mean that you need to look at how long each box of tissues lasts. KLEENEX® Brand Tissues are designed with many features that make them more popular with our customers."
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What is the difference between antibacterial and antimicrobial products?
"The terms are often used interchangably to refer to Topical Antimicrobial Products. In general, antimicrobial products have a broader spectrum of kill than antibacterial products."
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"Kimberly-Clark's KLEENEX® brands have a reputation for high quality, doesn't that also mean high price?"
It is true that we have the best quality brands in the industry and in many instances can help reduce your overall product costs.
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"My properties are not Class A, why should I choose K-C products?"
"K-C manufactures a host of towels for every class of office building. Always consider Kimberly-Clark towels, tissue, soap and dispensing systems "
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We have a limited budget for renovations. How can I get my property to look its best with little money?
"Kimberly-Clark's Best Impressions solution for public washrooms is designed to do just that. The WINDOWS* Line of dispensers are attractive and customizable to complement any decor. The line includes dispensers for hand towels, bath tissue and soap."
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"Kimberly-Clark makes KLEENEX®, Diapers and Baby Wipes, why is K-C involved in the Office Building Market?"
Our Office Building Product bundle provides the finest products in all washroom environments. The KLEENEX quality is an important sign of distinction when you are at home or at work. Many tenants spend more time at the office than at home.
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"Aren't we talking about paper towels, toilet paper, soaps and dispensers? As long as we do not run out, why should I care about towels, tissue and soap? "
Three Simple Reasons: 1) Your tenants expect the best quality for the rates they pay. 2) You expect the best value for what you pay. 3) Our products are designed to help reduce your overall cost.
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My contract cleaner handles all of the products we use in the washroom shouldn't you be talking to them not me?
"Your tenants are the true decision makers and Kimberly-Clark's intent is to satisfy all parties in the purchasing cycle. Most importantly however, your costs are critical to budget management thus, we want you to understand that all paper products are not the same. So, consider Kimberly-Clark in your future purchase decisions."
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How do I get mounting instructions?
Please call our customer solution center at 62 – 21 - 30400800 and they will work with you to fulfill your needs.
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Why is proper hand care critical to health care workers?
"Health care workers have a high risk of coming in contact with bacterial during their normal activities. Therefore, there is a higher risk of contamination from bacteria they come in contact with, thus potentially leading to transmission to other surfaces or individuals through contact."
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What is one of the goals of Kimberly-Clark's skin care products?
To offer products that provide the high performance desired by our customers
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Is the bath tissue safe for septic tanks and sensitive plumbing?
Yes. All of our products are safe for septic tanks.
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"What benefits will a healthcare facility gain by implementing a hygienic, Kimberly-Clark disposable towel system?"
"The primary concerns are cost-in-use, product performance, and hygienic (hands free) delivery."
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What are the use areas for our products within the health care segment?
"Public washroom, nurses' stations, and patient's rooms"
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What can I do to help my employee areas look neat and tidy without investing a lot of staff time to keep it that way?
"Kimberly-Clark's IN-SIGHT* Dispensers are designed for quick and easy maintenance. The translucent dispensers allow you to see inside so you know exactly when a refill is needed without having to open the dispenser.
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How do I order your napkins?
Contact your local distributor from our web distributor locator or local KIMBERLY-CLARK PROFESSIONAL* Sales Respresentative.
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What are the primary concerns of the health care market regarding bathroom tissue?
"The primary challenge is to prevent cross-contamination between patients sharing a washroom and between patients, visitors, and health care workers."
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What can I do to help my employee areas look neat and tidy without investing a lot of staff time to keep it that way?
"Kimberly-Clark's IN-SIGHT* Dispensers are designed for quick and easy maintenance. The translucent dispensers allow you to see inside so you know exactly when a refill is needed without having to open the dispenser.
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Are your dispensers ADA compliant?
"We have many dispensers that are compliant with ADA guidelines. If you use the drop down menu on our site and choose dispensers, their is a hyperlink to our ADA resource at the bottom of the page. We have a piece of literature that can be sent to you by calling our customer solution center at (888)346-GOKC(4652) to get form #AFH-649, which gives all our dispenser ADA guidelines."
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How do I get loading instructions?
Please call our customer solution center at 62 – 21 - 30400800 and they will work with you to fulfill your needs.
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How do I find a K-C sales rep?
"Please call our customer solution center at 62 – 21 - 30400800, give them your city & state and they will give you the name of your local sales representative."
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What products does K-C offer for my dispensers?
Go to our dispenser section of the kcprofessional.com. Click through to the individual dispenser level and all the products available for each dispenser will be listed.
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How do I order keys for my dispensers?
A guide to our dispenser keys is located in the dispenser section of our site. You can order keys through by sending us an email through the contact us section of our site or call our customer solution center at 62 – 21 - 30400800
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Do you have bath tissue dispensers?
"Yes, we have bath tissue dispensers. If you do not see the one you are looking for on the site, please contact the customer solution center at 62 – 21 - 30400800 or your K-C sales rep."
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Do you have any hygienic tissue systems?
"Yes, our Hygienic Bath Tissue System dispenses one sheet at a time, so that you touch only the sheet you use." |
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Are the bath and facial products the same as the consumer bath and facial products?
"KLEENEX® facial tissue is the same as KLEENEX® facial tissue for the consumer market, but in a different put-up and carton packaging graphics. The bath tissue products vary some, depending on the product and brand."
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Is there recycled fiber in the product? How much? Does it meet EPA guidelines?
"The amount of recycled fiber varies from 0% to 100% depending on the product. EPA guidelines on bath tissue are 20% and 10% on facial. If the product meets EPA guidelines or higher, it is noted in the product detail."
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What is the primary challenge hospitals face in their public washrooms?
"the primary challenges are the prevention of cross-contamination and the presentation of a clean, hygienic image through an adequate suply of towels, tissues, and skincare products using the appropriate dispensers."
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What is the primary challenge hospitals face in the nurses' station?
"The primary challenges are the prevention of cross-contamination and the presentation of a clean, hygienic image through an adequate supply of towels, tissues, and skincare products using the appropriate dispensers."
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What can I do to help my employee areas look neat and tidy without investing a lot of staff time to keep it that way?
"Kimberly-Clark's IN-SIGHT* Dispensers are designed for quick and easy maintenance. The translucent dispensers allow you to see inside so you know exactly when a refill is needed without having to open the dispenser. In addition, high capacity systems h"
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Who are the key influencers for our products within a hospital?
"Infection Control Practitioners, Environmental Services, and Material Management"
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What is the value proposition that our products bring to the healthcare market?
"Kimberly-Clark's low-touch and no-touch towels, tissues, and skincare dispensers help healthcare facilities reduce the spread of bacteria."
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The image of my public washroom affects the overall image of my store. Is there anything you can offer me to help with that?
"Kimberly-Clark's solution for public washrooms is designed to do just that. The WINDOWS* Line of dispensers are attractive and customizable to complement any decor. The line includes dispensers for hand towels, bath tissue and soap.
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Are there washroom products that can help me to reduce costs?
"With a wide variety of products and systems designed to control usage and reduce waste, there are many opportunities to reduce waste in the washroom and other areas. Hand towels, bath tissue and soap all offer cost saving opportunities."
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How can I improve handwashing efforts of my employees?
The most important thing you can do is to be sure your employees know you are serious about handwashing and other food safety efforts. This can be reinforced with the prominent display of signs or buttons that support handwashing efforts.
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Will your product stain my counter?
"Kimberly-Clark soaps contain only water soluble dyes that will not permanently stain properly maintained surfaces. Many countertops, especially natural surfaces, are very porous. If these surfaces are not sealed per the manufacturers instructions, any liquid that contains solids (such as soaps) might soak into the pores and leave the appearance of a stain. This can even happen with clear dye-free soaps."
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Where can I get more information about handwashing and skinhealth?
Click on our handwashing icon in our Washroom and Skin Care areas of the site or visit the Skin Wellness Institute website at by clicking on the link in the Skin Care area of our site or going direct to kcskinhealth.com.
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How often and how should I wash my hands?
"The frequency of handwashing depends, of course, on the importance of preventing cross-contamination in your workplace. In general, settings such as office buildings and factories, at a minimum, one should wash their hands whenever they are soiled, before eating, drinking or smoking, and always after using the restroom. In food preparation, environments and health care settings, you should consult with your safety official or Infection Control Practioner. In general, in these environments, you should wash your hands as you would in an office environment in addition to anytime you move between work areas (such as between patients or between raw food and prepared food.) Again, please consult your local expert as specific requirements vary greatly by application. A very good tutuorial on handwashing is available on the Kimberly-Clark Skin Wellness Institute's website. (kcskinhealth.com)"
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Where can I get an MSDS sheet?
"Go to the News and Information section of our site and click on MSDS sheets to get a list of printable sheets. If you cannot get one printed, please call our customer solution center at 62 – 21 - 30400800"
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How can I purchase Kimberly-Clark skincare products?
Please call our customer solution center at 62 – 21 - 30400800 and they will work with you to fulfill your needs.
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What is the primary challenge hospitals face in their patient's room?
The primary challenge is to prevent cross-contamination through proper cleaning and disinfection of surfaces and proper handwashing.
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What are your high capacity bath tissue systems?
"We have many high capacity systems that will save you maintenance time, for example: Jumbo Roll Bath Tissue - Holds the equivalent in length of 5 to 10 rolls, depending on the size of the roll."
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Do you have any product that will deter pilferage?
"Non-standard product types typically help deter pilferage. Depending on your needs and restroom look we have: 1. Jumbo Roll Bath Tissue - Holds the equivalent of 5 to 10 standard tissue rolls, depending on the size of the roll."
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Will your product work in my dispenser?
Most Kimberly-Clark products are designed to fit in any dispenser.
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How can I get more information about a product?
Please call our customer solution center at 62 – 21 - 30400800 and they will work with you to fulfill your needs.
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