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  • C.H.E.S.S.*

    Why do you need a game plan for your restrooms?

    A recent study shows 71% of tenants think an office restroom says a lot about the building manager.1 In addition, 60% say an unhygienic restroom lowers their opinion of the facility and indicates that management doesn’t care.2 What would tenants say about your restrooms?

    Watch this brief video to learn exactly how restrooms impact tenant acquisition and retention. The facts may surprise you.

    Restrooms are your opportunities to impress. That’s why we created C.H.E.S.S.*

    The typical office worker visits the restroom 3 to 4 times per day – for an average facility, that equals more than 1.1 million annual opportunities to impress tenants.1

    The C.H.E.S.S.* Program enables building managers to provide an exceptional tenant experience by focusing on simple changes in five key pillars:

    • Cleanliness
    • Hygiene
    • Efficiency
    • Sustainability
    • Satisfaction
    Cleanliness
    Hygiene
    Efficiency
    Sustainability
    Satisfaction

    With our C.H.E.S.S.* Program, you can:

    • Easily assess the state of your restrooms
    • Quickly identify specific areas for improvement
    • Get market trends and insights on key drivers impacting commercial restrooms
    • Access global best practices to improve your tenant experience

    With our program tools, products and resources, you can put together a winning strategy to make the restroom the point of difference for your building.

    Ready to see how your restrooms measure up?

    Take a few minutes to answer the questions in our C.H.E.S.S.* test and see how your restrooms stack up against competitors. It’s your move.

    • 1 Kimberly-Clark Omnibus Research Topline Report, 2015.
    • 2 Survey Finds Increasing Restroom Dissatisfaction, Bradley, 2013

    With our C.H.E.S.S.* Program, you can:

    • Easily assess the state of your restrooms
    • Quickly identify specific areas for improvement
    • Get market trends and insights on key drivers impacting commercial restrooms
    • Access global best practices to improve your tenant experience

    With our program tools, products and resources, you can put together a winning strategy to make the restroom the point of difference for your building.

  • Cleanliness

    Make "Clean Restrooms" Your Winning Strategy

    Let’s be honest, first impressions count. In fact they count a lot. Your tenant’s impression of your restroom’s cleanliness is affected by anything from odor, to toilet blockages, and the level of cleanliness is a direct reflection on the building’s management.
    What defines a clean restroom? As a Building Manager, you should be confident that your restrooms are sanitary, organized, and looking and smelling good at all times.
    The typical office worker visits the restroom three to four times per day.1 For an average-size facility, that equals more than 1.1 million annual opportunities to either impress tenants or open the door for complaints.1 Since tenant complaints that stem from the restroom rank among the top three in a large office building,1 it pays to know why such a small area can be so troublesome.
    Our Kimberly-Clark Professional* C.H.E.S.S.* Program Specialists are ready to help you identify potential obstacles to a clean restroom. Book a Consultation with us today.
    1Kimberly-Clark Omnibus Research Topline Report, 2015.
    Resources
    Blog_cleanliness_restroom
    Cleanliness: Better Tenant Satisfaction Starts in the Restroom 
    Hygiene_PaperTowel
    Hygiene: How to Support Happier, Healthier Tenants
    Efficiency
    Efficiency: Move Your Building to a Winning Position
  • Hygiene

    Creating a Healthier, More Hygienic Building

    Building Managers can keep bringing value to their tenants on a meaningful level with amenities that span beyond the restroom and into common areas and personal office spaces. 

    Hygiene is an issue most likely to impact customer satisfaction and complaints. We know that this is a topic that not only impacts overall efficiencies, costs and labor but also has a profound effect on employee productivity and on their overall experience in the building. It literally touches every issue that is important to managers, cleaners and occupants alike.

    Here are some questions that Building Managers should be asking: "Are there personal hygiene products available in and outside of the restroom?"; "Are floors and/or sinks being disinfected properly?"; "Is there signage in and around the restroom related to hygiene?"

    Kimberly-Clark Professional* has undertaken rigorous, unbiased and independent testing, and evaluated how germs proliferate, where they gather, and what their effect is on the workplace and the economy.

    From this information. we created The Healthy Workplace Project*, a service solution which aims to combat illness and infection in the workplace through its Hygienify and Germ Hot Spots protocols. It’s a wellness program designed to educate and engage Tenant Employees into taking proactive steps to protect the health and well-being of everyone in an office environment, thus establishing a direct relationship between the Tenant and the Building Manager. 

    Over the last five years, we’ve proudly offered The Healthy Workplace Project* to customers and we will continue to do so as a part of the C.H.E.S.S.* Program. Building Managers can keep bringing value to their tenants on a meaningful level with amenities that span beyond the restroom and into common areas and personal office spaces.
    Hotspotgraphic

    Case Study

    Promoting Exceptional 
    Workplaces*
    Learn how we can help you achieve results like these. 
    Book a Consultation with us.
    Resources
    Hygiene_PaperTowel
    Hygiene: How to Support Happier, Healthier Tenants
    Efficiency: Move Your Building to a Winning Position
    Sustainability_toilet_roll_new
    Sustainability: 3 Smart Moves to a More Sustainable Restroom
  • Efficiency

    The Building Manager's Balancing Act: The Need to Do More with Less

    There are several ways to drive efficiency and it’s critical to push the envelope daily on each one in order to improve your bottom line. These are just a few:
    • Optimizing cleaning staff operational time
    • Improve tenant employee productivity
    • Reduce cleaning labor time per job
    • Reduce waste (product & labor)
    Many forms of waste are obvious, but others are not so easy to see without looking in unexpected places for them. Our team has been trained to identify opportunities to maximize efficiencies, helping create healthier, safer and more productive work environments.
    Efficiency _Table

    Case Study

    See Why Efficiency  
    is King.
    Have efficiency goals? We can help. 
    Book a Consultation with us today.
    Resources
    Efficiency: Move Your Building to a Winning Position
    Sustainability_toilet_roll_new
    Sustainability: 3 Smart Moves to a More Sustainable Restroom
    Satisfaction: Better Restrooms Make for Satisfied Tenants
  • Sustainability

    Sustainability in Office Restrooms

    Building Managers of large buildings will very likely have sustainability as a top priority and many may be considering pursuing a green building certification. In fact, there is a lot to consider as a Building Manager when developing your building’s sustainable strategy.
    At Kimberly-Clark Professional*, we understand that sustainability in and out of the restroom will always be one of the key ways to attract and retain the best tenants. While stricter government regulation may ultimately make green buildings the de facto standard for new and renovated buildings in the future, customer demand is the primary reason why green buildings are becoming mainstream in today’s Class A commercial real estate market.
    Our commitment to making your business more sustainable starts with the products we make. That’s why we continually work to reduce the environmental impact of our products at all stages of the lifecycle — from raw materials through ultimate disposal.
    Through the newly launched C.H.E.S.S.* Program by Kimberly-Clark Professional*, not only do we hope to drive an even stronger emphasis on the importance of running sustainable, greener restrooms, we also aim to show you opportunities that can help you achieve your own sustainability goals.

    Sustainability in the Restroom

    Throw in the Towel,  
    Enrich the Earth.
    Have Sustainability goals? We can help.
    Book a Consultation with us today.
    Resources
    Sustainability_toilet_roll_new
    Sustainability: 3 Smart Moves to a More Sustainable Restroom
    Satisfaction: Better Restrooms Make for Satisfied Tenants
    Chess _article _banner
    C.H.E.S.S.*: Get Your Building to a Winning Position with Your Restroom
  • Satisfaction

    Office Tenant Satisfaction

    To a tenant (and to all of us really), the restroom is often more than a place to take care of physical necessities. It can represent a brief getaway  somewhere we can relax, refresh and clear our thoughts. We need to know that we're heading to a clean, hygienic, comfortable and even inviting place to take that much-needed break.

    By applying principles of psychology and anthropology to the restroom, we've learned how important it is to give visitors a sense of control. They need to feel that everything is in place, as it should be – that everything is okay.

    Sixty percent of tenants say an unhygienic restroom lowers their opinion of the facility and indicates that management doesn’t care.1 Just what exactly do your customers think of the restrooms in your building? With it costing about $1.5 million to replace a tenant after losing one, it’s important to find out how a pristine restroom can get you greater client satisfaction and potentially increase revenue opportunities.
    1Kimberly-Clark Omnibus Research Topline Report, 2015.
    According to Jones Lang LaSalle’s white paper, “The Economic Cost of Losing a Tenant.” Based on a hypothetical scenario using real market conditions in Chicago’s Central Business District.
    In buildings that use Kimberly-Clark Professional* restroom products, tenant satisfaction with restroom appearance and with restroom cleaning scored higher than the Kingsley Index across seven major U.S. cities.

    Case Study

    Tenant Satisfaction 
    in Southern California.
    Do you want to improve your tenants' experience? We can help.
    Book a Consultation with us today.
    Resources
    Satisfaction: Better Restrooms make for Satisfied Tenants
    Chess _article _banner
    C.H.E.S.S.*: Get your Building to a Winning Position with Your Restroom
    Restroom
    Cleanliness: Better Tenant Satisfaction Starts in the Restroom
  • Resources

    C.H.E.S.S.* Resources

    In The News

    The dirty secret CBS Chicago discovered when investigating hand dryers may surprise you. Watch Video 

    Announcing the new C.H.E.S.S.* Program that helps building managers boost tenant satisfaction by enhancing the restroom experience. Read Press Release

    Kimberly-Clark Professional* introduces Scott® Essential*: the First Scott® Branded Towel Dispenser System. Read Press Release

    Kimberly-Clark Professional* Offers Industry's First Comprehensive Lifetime Warranty for Product Dispensers. Read Press Release

    The C.H.E.S.S.* Program by Kimberly-Clark Professional*

    Being a Building Manager is a tough and sometimes thankless job. There are so many tasks to juggle on a daily basis, and emergencies that need your urgent attention often come up out of the blue. It's your job to ensure that your building runs like a well-oiled machine, no matter what. One of the best indications that you're doing a good job is when your tenant doesn't have any complaints...
    CLEANLINESS
    Believe it or not, your restrooms can make or break the relationship with your tenants. And, because tenants are your top priority, that makes restrooms one of the most important aspects of your building. Unfortunately restrooms are among the top three generators of tenant complaints. In fact, one U.S. building tenant states, "I tend to judge the office building by how well kept the bathrooms are during the course of a day...
    HYGIENE
    As a Building Manager, tenants are your best assets so it only makes sense to take good care of them. One way to ensure tenant satisfaction is to provide smarter, more sustainable office hand hygiene. While air dryers can eventually get your hands dry, they may not be the most hygienic. Find out how using a paper towel is a hygienic, sustainable and cost-effective way to practice safe hand drying, leading to happier tenants...
    EFFICIENCY
    The life of a Building Manager is anything but relaxing. In the midst of managing everything from HVAC issues to tenant requests, restroom complaints can become a daily pain. "I have trouble keeping my team motivated because they suffer from depression," admits the Building Manager of a Brazilian banking organization. "Everybody brings problems to us, not solutions...
    SUSTAINABILITY
    Building Managers of large buildings will very likely have sustainability as a top priority and many may be considering green building certification. In fact, there is a lot to consider as a Building Manager when developing your building's sustainable strategies. At Kimberly-Clark Professional*, we understand that Sustainability in and out of the restroom will always be one of the key ways to attract and retain the best tenants...
    SATISFACTION
    Building Managers have one main focus: satisfied tenants. Inadequate restroom conditions are one of the top 3 tenant complaints; so keeping them clean and well stocked is key to keeping your building's occupancy rate on the rise. In fact, some leading Building Managers use their restrooms as a competitive edge that enhances the image of their building, helps retain current tenants and attracts new ones....
    Facility and property managers know their restrooms are important. But it may surprise you to know that office workers look at the restroom with an even more critical eye than you do.....
  • Get Started

    GET STARTED

    Make Your Move With the Kimberly-Clark Professional* C.H.E.S.S.* Program

    Once you receive your C.H.E.S.S.* test score, how will you begin the journey to your building’s winning restroom strategy?

    Could a simple switch in bathroom tissue to a sustainable alternative do the trick? Or, how about strategically placing facial tissue from brands people know and trust like Kleenex®? You could also try hand towels with Absorbency Pockets* so that your tenants will use less — an easy way to increase efficiency and save you money!

    The combination of solutions starting in your restrooms is limitless, but your time, resources and budget isn’t. Our C.H.E.S.S.* Program can help.

    The C.H.E.S.S.* Program

    With the C.H.E.S.S.* Program, you’ll get access to effective comprehensive solutions that will help move your restrooms to a winning position  the goal of improving tenant satisfaction, enhancing sustainability and optimizing resources.

    Our exclusive program includes:

    • A consultation with a Kimberly-Clark Professional* Program Specialist who will identify opportunities to maximize efficiencies and recommend the right program and product mix specific to your facility
    • Market trends and insights on what’s happening in the commercial real estate space that is driving impacts on the restroom
    • Access to global best practices in the form of infographics, videos, case studies and articles
    • Trials and demonstrations of our innovative product solutions from Kleenex® and Scott® Brands
    • Easy measurement tools to assess the satisfaction of your restrooms with precision

    …and more!

    To learn more or get started, call us at 1-800-791-0214 or complete the form and a program specialist will contact you.

  • Restroom Product Bundle

    C.H.E.S.S.* Restroom Product Bundle

    HARD ROLL TOWEL SYSTEMS
     

    The Mod* Dispenser Systems are designed with innovative internal dispensing modules that plug and play to give you the flexibility to build a dispenser customized to meet your requirements. This dispenser supports and promotes better hand and surface hygiene. Modules must be ordered separately.

    43823 K-C PROFESSIONAL* MOD* Dispenser

    The exterior of the Mod* System can change from black to white to stainless, but it’s all green inside. This Kleenex® Brand Towel is made with 20% rapidly renewable plant fiber, and helps to reduce pressure on natural forests and promotes environmental stewardship. It is a true breakthrough in touchless hard roll technology, proving that good things do come in small, high-performance packages. This is a high footage roll towel that provides reliable quality that lasts.

    25639 Kleenex® Hard Roll Towels in GREY-WHITE, 25630 in GREEN and 25637 in BLUE

    The Mod* Dispenser System delivers one of the highest-capacity towels around with 1,150 feet of Scott® Hard Roll Towels. It also includes a stub roll feature that reduces waste and cost, which means fewer change outs and more satisfied users. These towels are designed with patented Absorbency Pockets*, so users need fewer towels to dry their hands. The result: more towels left in the dispenser, more time between refills, less paper waste and, in many cases, less cost for your business.

    25702 Scott® Hard Roll Towels in BLUE, 25700 in GREEN and 25703 in GREY-WHITE

    FOLDED TOWELS
     

    Kleenex® Scottfold* Towels are made to eliminate dispensing EM Dash — and guaranteed! Designed to dispense one at a time, every time. Scottfold* Towels can virtually eliminate tear-out and messy towel litter. 

    13254 Kleenex® Scottfold* Towels

    Upholds a high level of hygiene in your restroom. Each towel is touched by only the user as it dispenses one at a time, preventing any spread of bacteria or germs in the restroom. Eliminates tabbing, tearing and is easy to load. Meets EPA standards with a minimum of 40% post-consumer recycled fiber & total minimum of 50% recycled fiber. The ideal replacement for C-Folds; dispenses one at a time; eliminates tabbing and tearing and is easy to load.

    01980 Scott® Scottfold* M Towels

     

    BATHROOM TISSUE SYSTEMS
     

    Stainless steel Coreless JRT Bathroom Tissue Dispenser has no keys or moving parts and is 28% smaller than the leading Jumbo Roll Jr. Bathroom Tissue Dispenser. These dispensers can be conveniently mounted in washrooms. Tissue just snaps into place.

    09601 K-C PROFESSIONAL* Coreless JRT Dispenser

    The sleek, durable, stainless steel Coreless Double Roll Bathroom Tissue Dispenser holds 2 full standard rolls of coreless tissue. These dispensers can be conveniently mounted in washrooms. Ideal for unique image needs and durability.

    09606 K-C PROFESSIONAL* Coreless Double Roll Dispenser

    A premium bathroom tissue that makes a great impression by being stronger and more absorbent for excellent performance and user satisfaction. Choosing Cottonelle® products from Kimberly-Clark Professional* delivers the premium quality and performance you expect from the Cottonelle® Brand. Our high-quality base sheet and embossing creates a softer, fluffier tissue conveying a superior feeling of luxury.

    17713 Kleenex® Cottonelle® Bathroom Tissue

    Scott® Coreless 2-ply Standard Roll Bathroom Tissue is a high-capacity, easy maintenance system which results in less run-outs. Roll is nearly 75% longer than standard roll bathroom tissues and has lower maintenance costs.

    04007 Scott® Coreless 2-ply Standard Roll Bathroom Tissue

    For use only in Kimberly-Clark Professional* Coreless Standard Roll Bathroom Tissue Dispensers

    FACIAL TISSUE
     

    All facial tissue is not created equal! More people buy Kleenex® Facial Tissue than any other brand because they prefer the premium feel and performance – this is our strongest tissue ever. Soft, strong and absorbent. Special feature lets you know when tissues are about to run out. Give the best image for your business.

    21270 Kleenex® Upright Facial Tissue and 21400 Kleenex® Facial Tissue

    SKIN CARE SYSTEMS
     

    The Slimline Touchless Counter Mount Skin Care System features a one-piece head and neck assembly and smaller under-counter footprint specifically designed to fit into congested areas. Easy installation and mounting features along with easy-to-check product refill bottle makes this a low-cost option while providing touchless hygienic features. Includes remote battery pack, water-resistant motor with range sensor and Smart Shot* dispensing technology. Accepts high-capacity 1.5 Liter refill, reduces maintenance and provides fast, easy replacement when needed.

    40836 Slimline Touchless Counter Mount Skin Care System

    Kleenex® Green Certified Foam Skin Cleanser is an effective fragrance and dye-free formula that is mild enough for frequent hand washing. It is biodegradable and Green Seal™ certified.

    11285 Kleenex® Green Certified Foam Skin Cleanser

    AIR CARE
     

    Maintaining a clean, fresh-smelling restroom is essential to your building's quality image. The Continuous Air Freshener System from Kimberly-Clark Professional* makes that easy.

    12369 Scott® Continuous Air Freshener Refill - Natural

    Maintaining a clean, fresh-smelling restroom is essential to your building’s quality image. The Kimberly-Clark Professional* Scott® Continuous Air Freshener Dispenser* makes that easy. Continuous fragrance that works around the clock. Completely self-powered, no batteries to replace, easy to install.

    92620 Scott® Continuous Air Freshener Dispenser

    TOILET SEAT SYSTEMS
     

    The Toilet Seat Cover Dispenser gives you a graceful look. It is curved and contemporary. Dispenses one cover at a time. Fully enclosed for sanitation.

    09512 Toilet Seat Cover Dispenser

    Scott® Personal Seats are flushable, offer sanitary protection and help reduce litter and clogging, providing you with a suitable option for your restroom.

    07410 Scott® Personal Seats

    Kleenex_LogoScott_logo 

Hygiene

Why do you need a game plan for your restrooms?

A recent study shows 71% of tenants think an office restroom says a lot about the building manager.1 In addition, 60% say an unhygienic restroom lowers their opinion of the facility and indicates that management doesn’t care.2 What would tenants say about your restrooms?

Watch this brief video to learn exactly how restrooms impact tenant acquisition and retention. The facts may surprise you.

Restrooms are your opportunities to impress. That’s why we created C.H.E.S.S.*

The typical office worker visits the restroom 3 to 4 times per day – for an average facility, that equals more than 1.1 million annual opportunities to impress tenants.1

The C.H.E.S.S.* Program enables building managers to provide an exceptional tenant experience by focusing on simple changes in five key pillars:

  • Cleanliness
  • Hygiene
  • Efficiency
  • Sustainability
  • Satisfaction
Cleanliness
Hygiene
Efficiency
Sustainability
Satisfaction

With our C.H.E.S.S.* Program, you can:

  • Easily assess the state of your restrooms
  • Quickly identify specific areas for improvement
  • Get market trends and insights on key drivers impacting commercial restrooms
  • Access global best practices to improve your tenant experience

With our program tools, products and resources, you can put together a winning strategy to make the restroom the point of difference for your building.

Ready to see how your restrooms measure up?

Take a few minutes to answer the questions in our C.H.E.S.S.* test and see how your restrooms stack up against competitors. It’s your move.

  • 1 Kimberly-Clark Omnibus Research Topline Report, 2015.
  • 2 Survey Finds Increasing Restroom Dissatisfaction, Bradley, 2013

With our C.H.E.S.S.* Program, you can:

  • Easily assess the state of your restrooms
  • Quickly identify specific areas for improvement
  • Get market trends and insights on key drivers impacting commercial restrooms
  • Access global best practices to improve your tenant experience

With our program tools, products and resources, you can put together a winning strategy to make the restroom the point of difference for your building.

Make "Clean Restrooms" Your Winning Strategy

Let’s be honest, first impressions count. In fact they count a lot. Your tenant’s impression of your restroom’s cleanliness is affected by anything from odor, to toilet blockages, and the level of cleanliness is a direct reflection on the building’s management.
What defines a clean restroom? As a Building Manager, you should be confident that your restrooms are sanitary, organized, and looking and smelling good at all times.
The typical office worker visits the restroom three to four times per day.1 For an average-size facility, that equals more than 1.1 million annual opportunities to either impress tenants or open the door for complaints.1 Since tenant complaints that stem from the restroom rank among the top three in a large office building,1 it pays to know why such a small area can be so troublesome.
Our Kimberly-Clark Professional* C.H.E.S.S.* Program Specialists are ready to help you identify potential obstacles to a clean restroom. Book a Consultation with us today.
1Kimberly-Clark Omnibus Research Topline Report, 2015.
Resources
Blog_cleanliness_restroom
Cleanliness: Better Tenant Satisfaction Starts in the Restroom 
Hygiene_PaperTowel
Hygiene: How to Support Happier, Healthier Tenants
Efficiency
Efficiency: Move Your Building to a Winning Position

The Building Manager's Balancing Act: The Need to Do More with Less

There are several ways to drive efficiency and it’s critical to push the envelope daily on each one in order to improve your bottom line. These are just a few:
• Optimizing cleaning staff operational time
• Improve tenant employee productivity
• Reduce cleaning labor time per job
• Reduce waste (product & labor)
Many forms of waste are obvious, but others are not so easy to see without looking in unexpected places for them. Our team has been trained to identify opportunities to maximize efficiencies, helping create healthier, safer and more productive work environments.
Efficiency _Table

Case Study

See Why Efficiency  
is King.
Have efficiency goals? We can help. 
Book a Consultation with us today.
Resources
Efficiency: Move Your Building to a Winning Position
Sustainability_toilet_roll_new
Sustainability: 3 Smart Moves to a More Sustainable Restroom
Satisfaction: Better Restrooms Make for Satisfied Tenants

Sustainability in Office Restrooms

Building Managers of large buildings will very likely have sustainability as a top priority and many may be considering pursuing a green building certification. In fact, there is a lot to consider as a Building Manager when developing your building’s sustainable strategy.
At Kimberly-Clark Professional*, we understand that sustainability in and out of the restroom will always be one of the key ways to attract and retain the best tenants. While stricter government regulation may ultimately make green buildings the de facto standard for new and renovated buildings in the future, customer demand is the primary reason why green buildings are becoming mainstream in today’s Class A commercial real estate market.
Our commitment to making your business more sustainable starts with the products we make. That’s why we continually work to reduce the environmental impact of our products at all stages of the lifecycle — from raw materials through ultimate disposal.
Through the newly launched C.H.E.S.S.* Program by Kimberly-Clark Professional*, not only do we hope to drive an even stronger emphasis on the importance of running sustainable, greener restrooms, we also aim to show you opportunities that can help you achieve your own sustainability goals.

Sustainability in the Restroom

Throw in the Towel,  
Enrich the Earth.
Have Sustainability goals? We can help.
Book a Consultation with us today.
Resources
Sustainability_toilet_roll_new
Sustainability: 3 Smart Moves to a More Sustainable Restroom
Satisfaction: Better Restrooms Make for Satisfied Tenants
Chess _article _banner
C.H.E.S.S.*: Get Your Building to a Winning Position with Your Restroom

Office Tenant Satisfaction

To a tenant (and to all of us really), the restroom is often more than a place to take care of physical necessities. It can represent a brief getaway  somewhere we can relax, refresh and clear our thoughts. We need to know that we're heading to a clean, hygienic, comfortable and even inviting place to take that much-needed break.

By applying principles of psychology and anthropology to the restroom, we've learned how important it is to give visitors a sense of control. They need to feel that everything is in place, as it should be – that everything is okay.

Sixty percent of tenants say an unhygienic restroom lowers their opinion of the facility and indicates that management doesn’t care.1 Just what exactly do your customers think of the restrooms in your building? With it costing about $1.5 million to replace a tenant after losing one, it’s important to find out how a pristine restroom can get you greater client satisfaction and potentially increase revenue opportunities.
1Kimberly-Clark Omnibus Research Topline Report, 2015.
According to Jones Lang LaSalle’s white paper, “The Economic Cost of Losing a Tenant.” Based on a hypothetical scenario using real market conditions in Chicago’s Central Business District.
In buildings that use Kimberly-Clark Professional* restroom products, tenant satisfaction with restroom appearance and with restroom cleaning scored higher than the Kingsley Index across seven major U.S. cities.

Case Study

Tenant Satisfaction 
in Southern California.
Do you want to improve your tenants' experience? We can help.
Book a Consultation with us today.
Resources
Satisfaction: Better Restrooms make for Satisfied Tenants
Chess _article _banner
C.H.E.S.S.*: Get your Building to a Winning Position with Your Restroom
Restroom
Cleanliness: Better Tenant Satisfaction Starts in the Restroom

C.H.E.S.S.* Resources

In The News

The dirty secret CBS Chicago discovered when investigating hand dryers may surprise you. Watch Video 

Announcing the new C.H.E.S.S.* Program that helps building managers boost tenant satisfaction by enhancing the restroom experience. Read Press Release

Kimberly-Clark Professional* introduces Scott® Essential*: the First Scott® Branded Towel Dispenser System. Read Press Release

Kimberly-Clark Professional* Offers Industry's First Comprehensive Lifetime Warranty for Product Dispensers. Read Press Release

The C.H.E.S.S.* Program by Kimberly-Clark Professional*

Being a Building Manager is a tough and sometimes thankless job. There are so many tasks to juggle on a daily basis, and emergencies that need your urgent attention often come up out of the blue. It's your job to ensure that your building runs like a well-oiled machine, no matter what. One of the best indications that you're doing a good job is when your tenant doesn't have any complaints...
CLEANLINESS
Believe it or not, your restrooms can make or break the relationship with your tenants. And, because tenants are your top priority, that makes restrooms one of the most important aspects of your building. Unfortunately restrooms are among the top three generators of tenant complaints. In fact, one U.S. building tenant states, "I tend to judge the office building by how well kept the bathrooms are during the course of a day...
HYGIENE
As a Building Manager, tenants are your best assets so it only makes sense to take good care of them. One way to ensure tenant satisfaction is to provide smarter, more sustainable office hand hygiene. While air dryers can eventually get your hands dry, they may not be the most hygienic. Find out how using a paper towel is a hygienic, sustainable and cost-effective way to practice safe hand drying, leading to happier tenants...
EFFICIENCY
The life of a Building Manager is anything but relaxing. In the midst of managing everything from HVAC issues to tenant requests, restroom complaints can become a daily pain. "I have trouble keeping my team motivated because they suffer from depression," admits the Building Manager of a Brazilian banking organization. "Everybody brings problems to us, not solutions...
SUSTAINABILITY
Building Managers of large buildings will very likely have sustainability as a top priority and many may be considering green building certification. In fact, there is a lot to consider as a Building Manager when developing your building's sustainable strategies. At Kimberly-Clark Professional*, we understand that Sustainability in and out of the restroom will always be one of the key ways to attract and retain the best tenants...
SATISFACTION
Building Managers have one main focus: satisfied tenants. Inadequate restroom conditions are one of the top 3 tenant complaints; so keeping them clean and well stocked is key to keeping your building's occupancy rate on the rise. In fact, some leading Building Managers use their restrooms as a competitive edge that enhances the image of their building, helps retain current tenants and attracts new ones....
Facility and property managers know their restrooms are important. But it may surprise you to know that office workers look at the restroom with an even more critical eye than you do.....

GET STARTED

Make Your Move With the Kimberly-Clark Professional* C.H.E.S.S.* Program

Once you receive your C.H.E.S.S.* test score, how will you begin the journey to your building’s winning restroom strategy?

Could a simple switch in bathroom tissue to a sustainable alternative do the trick? Or, how about strategically placing facial tissue from brands people know and trust like Kleenex®? You could also try hand towels with Absorbency Pockets* so that your tenants will use less — an easy way to increase efficiency and save you money!

The combination of solutions starting in your restrooms is limitless, but your time, resources and budget isn’t. Our C.H.E.S.S.* Program can help.

The C.H.E.S.S.* Program

With the C.H.E.S.S.* Program, you’ll get access to effective comprehensive solutions that will help move your restrooms to a winning position  the goal of improving tenant satisfaction, enhancing sustainability and optimizing resources.

Our exclusive program includes:

  • A consultation with a Kimberly-Clark Professional* Program Specialist who will identify opportunities to maximize efficiencies and recommend the right program and product mix specific to your facility
  • Market trends and insights on what’s happening in the commercial real estate space that is driving impacts on the restroom
  • Access to global best practices in the form of infographics, videos, case studies and articles
  • Trials and demonstrations of our innovative product solutions from Kleenex® and Scott® Brands
  • Easy measurement tools to assess the satisfaction of your restrooms with precision

…and more!

To learn more or get started, call us at 1-800-791-0214 or complete the form and a program specialist will contact you.

C.H.E.S.S.* Restroom Product Bundle

HARD ROLL TOWEL SYSTEMS
 

The Mod* Dispenser Systems are designed with innovative internal dispensing modules that plug and play to give you the flexibility to build a dispenser customized to meet your requirements. This dispenser supports and promotes better hand and surface hygiene. Modules must be ordered separately.

43823 K-C PROFESSIONAL* MOD* Dispenser

The exterior of the Mod* System can change from black to white to stainless, but it’s all green inside. This Kleenex® Brand Towel is made with 20% rapidly renewable plant fiber, and helps to reduce pressure on natural forests and promotes environmental stewardship. It is a true breakthrough in touchless hard roll technology, proving that good things do come in small, high-performance packages. This is a high footage roll towel that provides reliable quality that lasts.

25639 Kleenex® Hard Roll Towels in GREY-WHITE, 25630 in GREEN and 25637 in BLUE

The Mod* Dispenser System delivers one of the highest-capacity towels around with 1,150 feet of Scott® Hard Roll Towels. It also includes a stub roll feature that reduces waste and cost, which means fewer change outs and more satisfied users. These towels are designed with patented Absorbency Pockets*, so users need fewer towels to dry their hands. The result: more towels left in the dispenser, more time between refills, less paper waste and, in many cases, less cost for your business.

25702 Scott® Hard Roll Towels in BLUE, 25700 in GREEN and 25703 in GREY-WHITE

FOLDED TOWELS
 

Kleenex® Scottfold* Towels are made to eliminate dispensing EM Dash — and guaranteed! Designed to dispense one at a time, every time. Scottfold* Towels can virtually eliminate tear-out and messy towel litter. 

13254 Kleenex® Scottfold* Towels

Upholds a high level of hygiene in your restroom. Each towel is touched by only the user as it dispenses one at a time, preventing any spread of bacteria or germs in the restroom. Eliminates tabbing, tearing and is easy to load. Meets EPA standards with a minimum of 40% post-consumer recycled fiber & total minimum of 50% recycled fiber. The ideal replacement for C-Folds; dispenses one at a time; eliminates tabbing and tearing and is easy to load.

01980 Scott® Scottfold* M Towels

 

BATHROOM TISSUE SYSTEMS
 

Stainless steel Coreless JRT Bathroom Tissue Dispenser has no keys or moving parts and is 28% smaller than the leading Jumbo Roll Jr. Bathroom Tissue Dispenser. These dispensers can be conveniently mounted in washrooms. Tissue just snaps into place.

09601 K-C PROFESSIONAL* Coreless JRT Dispenser

The sleek, durable, stainless steel Coreless Double Roll Bathroom Tissue Dispenser holds 2 full standard rolls of coreless tissue. These dispensers can be conveniently mounted in washrooms. Ideal for unique image needs and durability.

09606 K-C PROFESSIONAL* Coreless Double Roll Dispenser

A premium bathroom tissue that makes a great impression by being stronger and more absorbent for excellent performance and user satisfaction. Choosing Cottonelle® products from Kimberly-Clark Professional* delivers the premium quality and performance you expect from the Cottonelle® Brand. Our high-quality base sheet and embossing creates a softer, fluffier tissue conveying a superior feeling of luxury.

17713 Kleenex® Cottonelle® Bathroom Tissue

Scott® Coreless 2-ply Standard Roll Bathroom Tissue is a high-capacity, easy maintenance system which results in less run-outs. Roll is nearly 75% longer than standard roll bathroom tissues and has lower maintenance costs.

04007 Scott® Coreless 2-ply Standard Roll Bathroom Tissue

For use only in Kimberly-Clark Professional* Coreless Standard Roll Bathroom Tissue Dispensers

FACIAL TISSUE
 

All facial tissue is not created equal! More people buy Kleenex® Facial Tissue than any other brand because they prefer the premium feel and performance – this is our strongest tissue ever. Soft, strong and absorbent. Special feature lets you know when tissues are about to run out. Give the best image for your business.

21270 Kleenex® Upright Facial Tissue and 21400 Kleenex® Facial Tissue

SKIN CARE SYSTEMS
 

The Slimline Touchless Counter Mount Skin Care System features a one-piece head and neck assembly and smaller under-counter footprint specifically designed to fit into congested areas. Easy installation and mounting features along with easy-to-check product refill bottle makes this a low-cost option while providing touchless hygienic features. Includes remote battery pack, water-resistant motor with range sensor and Smart Shot* dispensing technology. Accepts high-capacity 1.5 Liter refill, reduces maintenance and provides fast, easy replacement when needed.

40836 Slimline Touchless Counter Mount Skin Care System

Kleenex® Green Certified Foam Skin Cleanser is an effective fragrance and dye-free formula that is mild enough for frequent hand washing. It is biodegradable and Green Seal™ certified.

11285 Kleenex® Green Certified Foam Skin Cleanser

AIR CARE
 

Maintaining a clean, fresh-smelling restroom is essential to your building's quality image. The Continuous Air Freshener System from Kimberly-Clark Professional* makes that easy.

12369 Scott® Continuous Air Freshener Refill - Natural

Maintaining a clean, fresh-smelling restroom is essential to your building’s quality image. The Kimberly-Clark Professional* Scott® Continuous Air Freshener Dispenser* makes that easy. Continuous fragrance that works around the clock. Completely self-powered, no batteries to replace, easy to install.

92620 Scott® Continuous Air Freshener Dispenser

TOILET SEAT SYSTEMS
 

The Toilet Seat Cover Dispenser gives you a graceful look. It is curved and contemporary. Dispenses one cover at a time. Fully enclosed for sanitation.

09512 Toilet Seat Cover Dispenser

Scott® Personal Seats are flushable, offer sanitary protection and help reduce litter and clogging, providing you with a suitable option for your restroom.

07410 Scott® Personal Seats

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